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A Rheinmetall 4iG Digital Services Kft., 4iG Space and Technology Zrt. és a D-Infrastruktúra Kft. állásajánlatait továbbra is ezen az oldalon találod.
Köszönjük a megértésed!
Üdvözlettel,
4IG toborzó csapata
Bezárás
German Speaking Command and Control Center Agent (7/24)
Countryside
IT support, Helpdesk
1-3 years of professional experience
German
A Rheinmetall 4iG Digital Services Kft (R4) pozícióinak toborzás – kiválasztását a 4iG Nyrt. végzi.
Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary’s leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall’s local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike.
In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.
In order to achieve our common goals, we count on you
- What we are looking for
- Processing of incoming service requests and incidents based on SLA via e-mail.
- Creation of ad hoc-reports
- Distribution of tickets inside the Service Desk team
- Backlog management (e.g. long-runner tickets).
- Escalation handling
- Event monitoring task in a 24/7 supporting team.
- Creation, coordination of IT Onboarding/Offboarding tickets
- Ensure necessary technical and process related trainings for new joiners.
- Administration of hardware assets
- Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions
- Creation of SOPs
- Work closely with other IT teams to ensure timely and efficient resolution of service requests
- Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides
- Handling basic L1 SAP tasks
- Ad-hock administrative duties. What qualifications you should have
- Completed training as an IT specialist or professional experience
- High service and customer orientation
- Good language skills in German and English language skills required
- Good knowledge of current PC architectures and hardware technologies
- Quality and solution-oriented way of working
- Capable of working in a team, strong communication skills, resilient
What you will need for successful work
- Completed training as an IT specialist or professional experience
- High service and customer orientation
- Good language skills in German and English language skills required
- Good knowledge of current PC architectures and hardware technologies
- Quality and solution-oriented way of working
- Capable of working in a team, strong communication skills, resilient
What we offer
- Take over an important and challenging role with high visibility
- Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
- Gain insight into the defense and automotive industry
- Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide
- Benefit from various professional trainings and events
- Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
What we are happy about
- ITSM process skills
- Experience with ServiceNow
- Solid SAP knowledge