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A Rheinmetall 4iG Digital Services Kft., 4iG Space and Technology Zrt. és a D-Infrastruktúra Kft. állásajánlatait továbbra is ezen az oldalon találod.

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Üdvözlettel,
4IG toborzó csapata

Bezárás
A Te karriered
a mi sikerünk

German Speaking Professional Request Operator

Countryside
IT support, Helpdesk
3-5 years of professional experience
English, German
A Rheinmetall 4iG Digital Services Kft (R4) pozícióinak toborzás – kiválasztását a 4iG Nyrt. végzi.
Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary’s leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall’s local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.

In order to achieve our common goals, we count on you

  • Processing incoming error and request tickets (primarily tickets related to IT device requests) taking into account the SLA
  • Reordering parts in the system designed for this purpose
  • Tracking open orders
  • Preparing and maintaining hardware inventory
  • Managing requests related to orders in the Service management system
  • Liaising with various IT areas to resolve tickets
  • Updating the IT knowledge base, writing documentation, documenting solutions to common problems
  • Possibly handling other types of requests in the future (software installation, etc.)

What you will need for successful work

  • IT engineering degree or relevant work experience
  • Customer-centric mindset
  • Conversational English language skills
  • Up-to-date knowledge of computer architectures and various hardware
  • Quality and solution-oriented mindset
  • Strong communication skills, teamwork, perseverance
  • Excellent Hungarian, English and German language skills

What we offer

  • Take over an important and challenging role with high visibility
  • Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
  • Gain insight into the defence and automotive industry
  • Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide
  • Benefit from various professional trainings and events
  • Enjoy our international and flexible work environment with an official office in Budapest but up to 90% mobile work

What we are happy about

  • Knowledge of ITSM processes
  • ServiceNow experience
  • Knowledge of hardware parts ordering processes

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Details of position

Full-time
Indefinite time
2076
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