Process Operations Consultant
Countryside
IT operation
3-5 years of professional experience
English, German
A Rheinmetall 4iG Digital Services Kft (R4) pozícióinak toborzás – kiválasztását a 4iG Nyrt. végzi.
Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary’s leading IT systems integrator. R4 was founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall’s local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike.
In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.
Becoming a member of our team is a great opportunity to build our joint venture together. We rely on your skills and experiences to build a place where you can learn and thrive, where your ideas are valued, and where you will always have a voice.
In order to achieve our common goals, we count on you
- Drive the design and implementation of ITSM processes with integrations across multiple providers and applications (e.g., Enhancement, Demand, Change, Configuration, and Asset Management).
- Manage knowledge catalogs and interface mappings within ServiceNow, ensuring seamless technical alignment across systems and partners.
- Lead international rollouts of Service Desk and Service Portal solutions, including stakeholder coordination and localized communication strategies.
- Design and deliver insightful dashboards and reports for operational, customer-facing, and executive use.
- Collaborate with partners such as Atos/ASBS, Konica Minolta, SAP.
What you will need for successful work
- Excellent verbal and written communication skills in both German and English.
- Proven experience in professional customer communication.
- Strong IT affinity and a willingness to learn new technologies and topics.
- Hands-on experience with ITSM tools; familiarity with configuration or web development is a plus.
- Understanding of business processes, ideally within the context of IT Service Management.
- Experience coordinating technical projects, especially involving developers or IT teams.
- Proactive, solution-oriented mindset with a strong sense of ownership and decision-making ability.
- Skilled in supporting and communicating change initiatives and project activities across organizations.
- Outstanding communication and interpersonal skills, with a collaborative approach to teamwork and alignment.
What we offer
- Take over an important and challenging role with high visibility
- Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
- Gain insight into the defence and automotive industry
- Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide
- Benefit from various professional trainings and events
- Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
- Continuous learning and certifications
- German language classes
- Business travels to Germany
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